FAQ

 

What is your shipping policy?

All retail orders will be shipped USPS lowest cost, either Priority or First Class.

Whenever possible I reuse boxes from supply orders and in all other situations packaging materials are made from post-consumer content. 

At this time, shipping is only to the United States. No international shipping. 

 

Returns

Returns are accepted if claim is made within five business days of receiving product. Full purchase price less shipping will be returned. Buyer is responsible for cost of return shipping. Item must be returned in original condition to receive full refund. 

Returns are not allowed on custom orders. 

 

Custom Orders

I love custom orders! Would you like a pillow in a different size? Different pattern or color? Please e-mail hello@darcitowns.com with your request and I will see what I can do!

 

Any other questions?

If you need an answer for something not discussed here please email hello@darcitowns.com and I will answer you within one business day.